Returns & Refunds

Returns

You have the right to cancel your order without giving any reason within 14 days after receipt. You have 14 days to return your product again after cancellation. You will get the full order amount including shipping costs will be credited. Only the costs for return by post  to the online store are at your own expense. If you use your right of return, product with all accessories – if reasonably possible – has to be in the original condition and packaging to the company returned. To make use of this right please use the button below “Go to the return portal”

Exceptions

Exception for the right of return is only possible for products:

  • sealed products. If seals are broken in these products are not returnable.
  • which have been set up by the trader in accordance with the consumer’s specifications;
  • which are clearly of a personal nature;
  • that cannot be returned due to their nature;
  • which are liable to deteriorate or expire rapidly,
  • the price of which is dependent on fluctuations in the financial market where the trader has no influence.

Company Identity

Queen Secret
Zuider Buiten Spaarne 32F
2012ab Haarlem
info@queensecret.nl
+085 – 06 08 384
KVK: 69797498
BTW: NL475883494B01